Demonstrate understanding of customer service - 2217 Words

Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some â€Å"service offers† that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other double glazing companies where they price very high so that they can appear to offer the customer a one off special offer with a discount by bringing the price down. We like to remain fair at all times. Other types of service offers we do offer†¦show more content†¦7) Explain how customer service can provide a competitive advantage for a commercial organisation. It can become competitive as we will want more recommendations and more continuous business than any of our competitors in the trade, so as a business we will want to go that extra mile to impress customers. Customers like to have regular interaction with us as it makes them feel secure and confident. 8) Describe why their organisation must limit the customer service it gives to balance customer satisfaction with organisational goals. We need to provide excellent customer satisfaction to ensure that the customer is happy and that we can get recommendations from the work we have done. We want to continue to build up our reliable customer base from which we know approximately 60% is purely from recommendations so customer satisfaction is crucial to move forward the business. 9) Explain how to deal with different customer behaviours and personalities to achieve customer satisfaction. We will always deal with a variety of different personalities and behaviours here. I speak to most customers on the phone and they could be calling for any number of reasons for example, an issue has risen with one of the windows we installed, or perhaps they are looking for a quotation. I have to be able to deal with a variety ofShow MoreRelatedManage Quality Customer Service1633 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to adviseRead MoreHqm=Cs1604 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on andRead MoreBSBCUS403B Implement Customer Service Recommendations Report 1058 Words   |  5 Pagesï » ¿Customer Service Recommendations Report Executive summary The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World. 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